After your order, we will send you the Smartfrog Cam – with free delivery, of course. Then you simply need to download the free Smartfrog App from the Apple App Store or Google Play Store and connect the camera with your Wi-Fi. Now you can use your smartphone, tablet or laptop to see what’s happening at home, anytime from anywhere.
How can I extend my video history?
Video history is already included in the offer. You can easily extend this by logging into the customer section of the website.
How secure is my data?
Data security is a priority at Smartfrog. We use bank level encryption. Your data is stored in a European TUV and ISO-certified high-security computer centre and protected from access by third parties.
How many cameras can I use at the same time?
Our app lets you connect and control up to ten cameras. As well as the Smartfrog Cam, old smartphones and webcams can also be used as cameras.
How does billing work?
After ordering and paying, you will receive an invoice by email.
How can I pay?
You can pay for Smartfrog by PayPal, direct debit and credit card.
How can I cancel my Surveillance Bundle?
There is no long contract period and you can cancel your Surveillance Bundle at any time on a monthly basis by logging into the customer area on the website.
How much will I save when buying a second camera?
When you buy a second or subsequent camera, you will receive a discount. This means that from your second surveillance bundle you will pay 10% less. If you just want to buy the Smartfrog Cam, you will pay 10% less for a second and any subsequent cameras.
Can I keep the camera if I cancel my Surveillance Bundle?
If you stay with us for 24 months, you can keep the Smartfrog Cam after cancelling your contract. Otherwise, you would have to return the camera.
Any other questions?
Please feel free to contact us if you have any other questions. We will respond to you as quickly as possible.
Any other questions?
Please feel free to
if you have any other questions. We will respond to you as quickly as possible.
No deposit, no set-up fees, no shipping cost. You may cancel your subscription at any time during a month. If you cancel within the first 24 months, for your cancellation to be effected, you will need to return the Smartfrog Cam to us by post, at your cost. Video history includes cloud storage and access to the last 24 hours of your recorded videos. Our Terms of Service apply.